“I believe, I made a good choice to have windows installed by Casa Bella.Your technician did an incredibly good job- meticulously and diligently.The experience with Casa Bella was very enjoyable, pleasant and beneficial. We are completely satisfied with the project; perhaps very pleasantly surprised would be a better way to describe it.”
“The Casa Bella experience was outstanding from beginning to end. The sales process started with the sales representative who clearly outlined the products and various options. The windows and doors that we selected were beautiful. Then came the critical part – the installation. The Casa Bella installation crew was simply outstanding – we called them the “Dream Team”. It was a complete end-to-end job with a lot of attention to detail and workmanship. We highly recommend Casa Bella.”
“I just had my windows and back door replaced. Right from the initial meeting, I was given the best attention and service. The window crew that came to install the windows was wonderful. They worked nicely together, were punctual and went above and beyond to see that I was happy. I thank them for doing a great job; it was a pleasure having them in my home.”
“We are extremely satisfied with Casa Bella Windows and Doors. Our experience from sales to installation was second to none. Jay was very informative regarding the various products available to us within our price range. The installation crew was not only extremely knowledgeable about the products but did an excellent job right down to the last bead of caulk. I highly recommend Casa Bella for windows and doors.”
“Before we chose the company we were going to use for our windows, I looked around the neighborhood at houses that had windows that I admired and really liked. I asked them who they had used and consistently Casa Bella was the name that was being mentioned. I looked it up on Homestars and I found that the reviews were excellent and they had very high ratings, so we just knew that was going to be the right window company for us. It was important to us to choose a company that had specialized products and design because we really wanted to preserve the unique character and architectural design of our early twentieth century home. From beginning to end, the service and quality was guaranteed. Because Casa Bella is the manufacturer of the windows I was able to have access not only to the showroom, but to the plant as well.
The installers were very professional and they took the time to make sure it was installed just right. We chose the Uniqwood window because there was nobody else who could offer us the wood interior with the stain ability feature we were looking for and the vinyl exterior, which meant no maintenance. My mom and dad also used Casa Bella and they were really happy. When the job was completed it was exactly as I had expected. I would definitely recommend Casa Bella to all my family and friends.”
“Just saw the door/frame installation. One word….fantastic. Door and frame looks amazing but most of all the quality of the installation is beyond what I can ever have expected. Being in the industry 20 years now, I haven’t seen a re and re done with such minimal damage. The fact that there is just some minor paint touch ups of the frame that your guys were able to reuse is great.Thanks for a quality professional job!”
“Our total experience has been excellent on both occasions with Casa Bella! Great crew. We would (and have) recommended Casa Bella to others already.”
“All staff were very polite, professional, and considerate of customers time and needs. Great follow through from start to finish. Classic textbook customer service. Bravo!”
“A huge THANK YOU to Matt and the installation team at Casa Bella Windows!! The entire experience was great! I had quotes and home visits by many other companies that lasted way too long and were full of high pressure sales tactics. I visited Matt at the showroom where he gave me many options for our house and helped me make the decision on what was best for our house, not what he wanted to sell us. His home visit to do the measuring was thorough and quick. He emailed me the quote the following day leaving me to decide and not staying in my house for 2 hours till I committed like my other experiences. He also had a great price! The installation team was great as well! On time, very nice and polite. Very clean and professional, they were also patient with our little dog that followed them everywhere! From start to finish a great experience! We absolutely love the look and quality we chose for our new windows! I would definitely recommend Casa Bella Windows!”
“Casa Bella Windows replaced six, large, southern-facing windows on the front of my house on July 2nd and July 3rd of 2013. This was basically just one month after I signed the contract with them on May 29th, so I was very pleased with the turn-around time on the project. From start to finish, I was extremely impressed with the thorough and professional service I received from Casa Bella Windows.
To begin with, the quote provided from Mathew Harant was thorough, neat, and very understandable. It was generated on a computer, and included diagrams and descriptions of each window. This was unlike the two other quotes I received from highly reputable window companies in the window market, wherein the quote was essentially written in some form of code that would only be understandable to the company itself. Moreover, the Casa Bella quote came in at 59% of the average of the two other quotes I received. When it came to the installation, everything went off exactly as stated in the contract. The crew turned up on the day they were to start, and they wrapped up on the day they were to end. I was really struck by the skill demonstrated by the entire crew, as well as their friendly and pleasant demeanor. Terry, Kyle, Herman, Bob and Mike completed the installation, and every one of them did a great job. The crew started out by first dropping carpets and tarps everywhere they intended to walk and work. They removed the old windows, installed the new windows, foamed the gaps, sealed the gaps with Tuck tape, and then framed the new windows with thicker moldings than we had around the originals. They even dapped the molding and filled the screw and nail holes with wood putty. The windows themselves look wonderful and operate far better than our old windows. The interior framing is all wood, while the windows themselves are vinyl, so I’ll never have to paint them. (It’s great to see the improvements that have been made in window production over the years.)
Finally, the crew thoroughly cleaned up the work site and carried away all the old windows; I didn’t have to do a thing other than to make sure that the crew had access to the windows they were replacing. The price, the professionalism, and the quality product provided by this company seem, for some reason, to be unmatchable by other window companies. I’m not sure why this is, but I sure am glad that Casa Bella Windows is in the market. I highly recommend Casa Bella Windows for anyone who is considering new windows for their home.”
“We are the original owners of a 2,700 sq ft, 2 storey, 4 BR house in Mississauga built in 1986. As the first phase of a whole home renovation we decided to replace every window in the entire house. The original builder’s windows were old, tired, drafty – and a couple actually leaked if it rained hard enough. I did some basic internet research to find a reputable supplier, including checking the many reviews on Homestars. Casa Bella seemed to consistently get favorable reviews, so they were one of only 2 that made it to the ‘short list’. I contacted both finalists by phone to get some more information about their companies, products, timelines and process to complete. At Casa Bella I was put in touch with their Sales Representative – Derek Caldwell who was very helpful in addressing every issue I raised. Based on that initial conversation we arranged for Derek to come to our house to show us their product lines, explain the differences in the different series of windows, trim options, installation process, timeline – and of course – cost. Based on this meeting and the detailed estimate and installation plan that they came back to us with, we did not even obtain a quote from the second company.
We were completely confident in the ability of Casa Bella to provide us a high quality product, at a realistic price, professionally installed and backed by a reputable company. The entire project was completed on time, on budget, without any complications – and with a high level of personal Customer Service before, during and after installation. We are completely satisfied with our choice of Casa Bella – and the professional manner that Derek managed the project from start to finish.”
“I want to take this opportunity to say many, many thanks for your highly impressive, fast and efficient service. I can’t remember when I last sent a review to a company, but I have just been so impressed with the quality of the product and the team that I feel that it’s due. We had our windows replaced in our entire house and from start to finish your service has been more than excellent that started with Ted Schlosser. We arranged for Ted to come to our house to explain the product lines, installation process, timeline, and the cost. He was thorough in his explanations, and responded to all the issues we raised with professional candor. His home visit to do the measuring was thorough and quick, and so was his e-mail that arrived the following day explaining the cost of windows and installation minus any pressure to decide immediately. It was a refreshing change.
As for the installation team of Germany, Kyle, and Manny, very special thank you goes to them. They were skilled, courteous, and polite. They did an excellent job! They took great care to ensure that the installation of the windows was done right. Everyone was on time and cleaned up before they left each day. The entire project was completed without any complications and minor issues were dealt with quickly and always to our satisfaction. I would definitely recommend Casa Bella Windows for any types of windows and for their professional, skilled, knowledgeable, and courteous staff in sales, measurement and installation.”
Amir (Richmond Hill)
“I realize that in your line of work, you receive many clients who write to you about problems shortfalls regarding their renovations so perhaps a positive email of this nature puts a smile on some faces at Casa Bella and serves as a feeling of reward that is well deserved.
In all of the major work Susan and I have ventured in to over the past couple of years, we have never had a better experience than we did with your company from start to almost finish, anticipating and excited about our front door installation next week. As per your promise, your job started on schedule last Monday morning (May 27th-2013) and your installation crew of Ricardo & Raymond arrived right on time (every morning of the week) and began their well thought out plan for the project. I was so impressed with not only their instant workmanship skills but also their polite and friendly approach to answer all of our questions and their eagerness to oblige to all of our requests along the way.
Both of these gentlemen worked extremely hard every day thru to Friday May 31st to complete a large job. Both Susan and I were a little anxious about living through the anticipated mess and inconvenience of this project , however both Ricardo and Raymond’s attention to detail, organization and cleanliness made the entire experience a very positive one for us and it passed without a glitch or negative issue whatsoever. I would feel completely guilty if I did write to advise you that these 2 employees of your company were true professionals and a pleasure to have work in our home. It would not be right or fair if they did not receive any acknowledgement for their hard work ethic and great representation of the Casa Bella experience.
We have many friends who came to view the completed window installation and they all really like the finished product, heard about our great experience and all received a true “Thumbs Up” from us! Both Susan and want to thank you personally for your time and consideration and will be more than happy to refer our friends and family to you directly for future business.
Great Job Ted, Ricardo & Raymond…Keep up the great work!”